Development preview. Owner and contact details are not final. Do not use this draft as the published policy.

Support

Classic Badges reads records that are already in Android Health Connect. If something is missing, these checks show whether the problem is access, the source app, or Classic Badges.

1. Check Classic Badges access

Open Classic Badges → MoreHealth Connect access. Each data type says Allowed or Not allowed. Allow only the data you want to share. Older history and background access are shown separately.

2. Check whether the record reached Health Connect

Open Health Connect → Data and access → choose the category and data type → See all entries. If the missing step, sleep or workout record is not there, Classic Badges cannot read it. Open your watch or tracker's companion app, make sure the device itself synced, and check that the companion app is allowed to write that data type to Health Connect.

3. Refresh and read the status carefully

Open Classic Badges or pull down on Today to refresh. Checked means the Health Connect request finished. Data last changed means the values Classic Badges received actually changed. A recent check does not prove that another app supplied a new record.

Wrong or duplicate totals

More than one app may write steps, distance, calories or workouts. Review the source priority for that data type in Health Connect. If you only want one source, remove write access from the other source apps. Classic Badges uses Health Connect's aggregated totals for cumulative activity instead of adding raw step records itself.

Still having trouble?

In Classic Badges, open More → Send diagnostic log. The app creates a small file only when you ask. Release builds mask health values, and you choose the app and recipient that receive it. Include what data type is missing, which companion app supplies it, and whether the record appears in Health Connect. Contact: [support email].

Please do not send a complete health export. The diagnostic log and a written description are normally enough. If a specific record comparison is ever needed, share only the minimum information you choose.